Support services
Our services do not stop when the solution has been delivered. Our clients can count on experienced Everett support engineers in order to realise high-performance systems management and continuity in services. Services can be provided 24x7, remotely and on-site, supported by Service Level Agreements or otherwise. In addition, of course, we are able to support the innovation of the environment once it is in operation.
Everett Solution Support Center (ESSC) has been a prominent part of the Everett Group since 2002, and is among the few companies that is authorized and certified by vendors like Sun Microsystems and Novell to deliver 1st and 2nd line support for their products. Furthermore, the ESSC offers support services on Oracle technology and on various open-source platforms and point solutions from specialized product vendors. Although beginning as a technical support organization, the ESSC has become a true Solution Support provider.
Peace of Mind
Running a seamless business is your main objective. This requires the minimum amount of disruption and loss of energy to keeping your operations up and running. The ESSC acts as a partner in ensuring continuity for the most crucial parts of your ICT infrastructure: the Middleware components. At ESSC we’ve committed ourselves to ensure you have your required peace of mind, day and night, remote and on-site. Our vigilance and preparation to assist on call enables you to navigate your company through quiet as well as stormy waters.
ESSC recognizes that Peace of Mind starts by taking one-stop responsibility for the full complexity of your support demand. We’re walking the extra mile, and extending our service far beyond traditional break-fix services. Welcome to the Everett Solution Support Center!
|
